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Last updated: March 11, 2026
All products purchased directly from EasyClocking come with a 30-day return policy. Within this window, you may return items for a refund minus a 15% restocking charge. Returned merchandise must be in like-new condition, securely packaged in original boxes with all accessories, and accompanied by a Return Merchandise Authorization (RMA) Number obtained from customer service.
Shipping fees are non-refundable and all return shipping costs are your responsibility. Defective items are evaluated on a case-by-case basis. Products purchased through resellers are subject to their respective return policies.
Returned items must meet these standards:
Available at time of purchase (20% of retail price) or within 15 days of first-year expiration at 20% of original cost. Coverage includes unit replacement and ground shipping. International duties and taxes are excluded. You have 10 business days to return defective units after receiving replacements.
Available only at time of purchase (30% of retail price) with identical replacement and shipping coverage terms.
Damaged products should be refused at delivery. If accepted, damage must be documented with the carrier. EasyClocking requires notification within 2 business days, with products retained in original condition. To receive a replacement, documentation must be postmarked within 5 business days.
Customers receive lifetime technical support, updates, and maintenance with dedicated account management while accounts remain in good standing.
One year of support, updates, and management is included. Renewal is available afterward at 25% of the purchased license value.
To request an RMA number or ask about a return, contact customer service at marketing@easyclocking.com.