If the item received is damaged during the shipping process, defective (Excluding physical damage) or is not the product you ordered, customer has 30 days after delivery to contact our customer service or RMA department. We will replace the item and cover all reasonable and customary ground shipping fees. International shipping standard duties/taxes are not included.
If the item is defective after a period of usage but still within the warranty time (no physical damage , no man-made damage) you can contact our technical support team and send us the proofs (photos, videos) or describe the case. The defective item must be forwarded to our factory for repair. All shipping costs incurred regarding packages subject for repairs will be handled by the customer.
If during the time of repair, the customer needs one or more clocks to conduct business, they have the option of a one-time purchase of a replacement device at 35% of the list price plus shipping and handling fees. If the defective device is not returned within 10 days, the customer will be charged the difference of the full retail value. All shipping costs incurred regarding packages subject for replacement will be handled by the customer.
Only applicable for repairs. Any parts or service that has to be purchased or put in for such repairs that are outside of the Limited Warranty Policy will be billed to the customer. All shipping costs incurred regarding packages subject for repairs will be handled by the customer. Per case basis, service charge will be determined when item is received.
All products purchased directly from EasyClocking come with a 30-day return policy. Within 30 days of receipt of an order, you may return products purchased directly from EasyClocking for a refund minus a 15% restocking fee. All returned items must be in likenew condition, securely packed for shipment in the original box, with all accessories, manuals and or cds included, and sent with a Return Merchandise Authorization (RMA) Number. Please contact our customer service department for a Return Merchandise Authorization Number. RMA Numbers will not be issued on products purchased more than 30 days prior. We will not accept any shipments without a valid RMA number clearly labeled on the outside of the box.
There is a restocking fee associated with all returns with the request of a refund; this is no more than a 15% charge. Shipping fees in this case are non-refundable as well and are to be handled solely by the customer. Defective items are handled on a case-to-case basis. This charge is to cover the processing fees, handling fees, and costs associated with the placement, processing and execution of the order. All costs incurred regarding packages subject to return shipping will be handled by the customer. We strongly request that you certify all shipments and obtain a tracking number, as EasyClocking is not responsible for shipments previous to acceptance and arrival at our offices.
Products that have not been purchased directly from EasyClocking are subject to the return policies of the reseller or distributor. Please consult with your reseller or distributor concerning its return/refund policies and procedures.